RapidSOS Solutions

RapidSOS provides a standard API solution that quickly and efficiently enables your company to send the emergency community pertinent data during an event.

The standard API facilitates the RapidSOS product offerings detailed here via the following solutions:

Connect

This solution allows us to deliver pertinent data to 911 supplementing a traditional 911 call through the user's phone.

For example, when a user is using your app, they have an emergency and hit the panic button. This panic button (created within your app) is configured to not only call 911 through the native dialer, but also send an API call to the RapidSOS emergency response data platform for processing and associating the data to the phone number of the caller.

Connect + Voice

This solution allows us to control the telephony and allow the user to determine if emergency services are required. In addition to controlling the telephony portion of the event, our system would also send the pertinent data supplementing the 911 call that we have setup for you.

This could be your loved one activating a silent activation on their safety app in New York City and you are currently in Miami, our system would route you to the New York City Jurisdiction and not the Miami Jurisdiction). This is very important as 911 call transfers are not always efficient and could delay a response to your loved one’s emergency!

There are 2 ways to implement connect + voice:

The user is presented with an automated voice presenting them with the emergency situation and providing them the option to be routed to the closest 911 Center to the emergency device that has been activated.
The user calls into a RapidSOS provisioned number to either verify an event or utilize direct to 911 calling

Connect + Monitoring

This solution is similar to Connect, however provides a professional monitoring center as an intermediary for verification or dispatch purposes. Such services could be helpful for individuals, Residential Safety, School Safety, Commercial Security companies, and more.

Connect + Voice + Monitoring

This solution combines Connect, Voice, and Monitoring capabilities. In these use cases, the voice component can also be leveraged to involve a user calling directly into Monitoring.

Puller

This solution allows RapidSOS to query and pull data from external sources using an HTTPS request when an applicable 911 call is made. RapidSOS can take this information from partner data fields and intelligently map it to the RapidSOS Safety platform.

Any organization with profile data on prospective 911 callers is a strong candidate for this Data Connect solution. RapidSOS can accommodate partners of any data size and/or querying constraints.

App Launcher

If you have an existing web application, it can be made accessible through the RapidSOS Portal by using our App Launcher integration.

This capability provides access to the RapidSOS Portal network, allowing your users to have a streamlined workflow.

The App Launcher has the following three core capabilities:

The ability to launch a Partner Web App in a new browser tab via a button click in RapidSOS Portal
The optional ability for a Partner Web App to eliminate additional user logins via the RapidSOS Identity Management API
The optional ability for a Partner Web App to receive data via the RapidSOS Deeplink API

Learn more about the App Launcher, details required for development and testing, as well as additional useful information to consider here.

RapidSOS Data Share enables a RapidSOS Partner the ability to receive 911 emergency call data (e.g. phone number, call location, etc...) when shared directly by a 911 telecommunicator using RapidSOS Portal.

Learn more about Data Share integration, details required for development and implementation here. The link provides information on Data Share, details required for development and testing, as well as additional useful information to consider.

Additional Features

All solutions leveraging our Emergency Workflow API can include features such as:

One-way SMS
Two-way SMS with an individual or group of users
IVR Calling
Inbound Calling
Multimedia (video, PDFs, images, websites)
- For more information, read about the Resource Manager API
Location Updates
Data Updates
Real-time reporting
Address Validation