iRPv2
Automatically Initiate a Query and Display the Data
IamResponding (IaR)
ECCs/PSAPs
Request for Knowledge Article
Automatically Initiate a Query and Display the Data

Writing the Configuration

To automatically initiate a query and display the corresponding data in RapidSOS Portal, the Telecommunicator’s software system must be configured to perform the following 3 steps for each incoming call:

1. Handling the incoming phone number

The phone number is the only piece of data that RapidSOS Portal requires to query the Emergency Response Data Platform. The Telecommunicator’s software system (e.g., CPE/CAD) must expose the incoming phone number in a format that can be passed to a standalone web browser (e.g., Google Chrome).

2. Initiating a new web browser tab

Next, a new web browser tab must be opened. This is where RapidSOS Portal will be loaded. RapidSOS Portal is compatible with Internet Explorer 11+, Google Chrome, Mozilla Firefox, and Safari.

3. Loading the RapidSOS Portal URL

  • https://rapidsosportal.com/home
    • This URL will open the Jurisdiction View All Calls screen by default. To get to the individual call screen, the user will have to click on that call in the queue.
  • https://rapidsosportal.com/query-interface?caller_id=phone_number
    • This URL will open the Location Tab showing the map view by default.
  • https://rapidsosportal.com/query-interface?data=true&caller_id=phone_number
    • This URL will open the Additional Info Tab by default and display any data associated with the call.

The final step is loading the corresponding URL in the web browser:

  • There are two URLs that can be used in a production environment depending on what tab will open by default.
  • where phone_number is the phone number of the incoming 911 call (e.g., 15765558291). The country code must be included in phone_number, and phone_number must not include any hyphens, parentheses or spaces.

Note: *In order for RapidSOS Portal to return data, the incoming 911 call must originate from an enabled device (supported smartphones include iPhones with iOS 12 or Android phones version 4.0+) within the ECC’s geofenced jurisdiction.

The Telecommunicator must also be logged into RapidSOS Portal or have logged into RapidSOS Portal in the past 90 days without explicitly logging out. Otherwise, the Telecommunicator will encounter a Login page when the RapidSOS Portal URL attempts to load.*

Additional Reference:

Refer to the URLs for PSAP network to whitelist for RapidSOS Portal to view a list of known domains that have to be whitelisted in order for RapidSOS Portal and various integrations to work.